Frequently Asked Questions

You can book online in minutes through our booking page. Simply select your service, choose a date and time that works for you, and fill in your details. No upfront payment required — we confirm your appointment and follow up with any questions.

We offer cleaning appointments Monday through Friday, with 2-hour time slots available from 9:00 AM to 5:00 PM. We are not currently available on weekends.

We recommend booking at least 48 hours in advance to ensure availability. For move-in/move-out cleanings, we suggest booking as early as possible since those slots fill up quickly.

Yes. Please contact us as soon as possible if you need to reschedule or cancel. We ask for at least 24 hours notice so we can offer that slot to other customers.

We offer three core services: Standard Home Cleaning (approx. 2 hours), Deep Clean (approx. 4 hours), and Move-In / Move-Out Cleaning (approx. 5 hours). Visit our Services page for a full breakdown of what each includes.

A standard clean covers all the everyday essentials — kitchen surfaces, bathrooms, floors, and dusting. A deep clean goes further, tackling inside appliances, baseboards, cabinet interiors, grout, window tracks, and all the areas that typically get overlooked.

Yes, we bring everything we need. Our team arrives fully equipped with eco-friendly cleaning products and professional-grade tools.

We clean all types of residential properties — houses, apartments, condos, and townhomes. Just provide your address when booking and we will take care of the rest.

We use non-toxic, biodegradable cleaning solutions that are free from harsh chemicals. They are safe for your family, your pets, and the environment — without compromising on cleaning power.

Absolutely. All of our cleaning products are non-toxic and safe for households with children and pets. We take extra care in areas like kitchens and bathrooms where safety matters most.

Pricing varies based on the service and the size of your home. Contact us through our quote form or book online and we will provide a tailored estimate before your appointment.

Out-of-state payments or large jobs may require upfront payment. We operate on a job completion payment model — payment is always confirmed at your location with all details provided.

Yes! Current promotions highlighting discounts and giveaways are available on our Promotions page for you to choose from. Promotions are always being updated to bring you the best customer savings opportunities.

Late fee option, up to $35, applied after 4 days from cleaning project completion. As needed, this allows What A Maid customers more time to pay for work done.

Yes. All What A Maid team members are thoroughly vetted and background-checked before joining our team. Your safety and peace of mind are our top priority.

Not necessarily. Many of our clients provide access instructions and go about their day. If you prefer to be home, that is completely fine too. We will work around whatever is most comfortable for you.

Your satisfaction is guaranteed. If something was missed or did not meet your expectations, contact us within 24 hours and we will come back to make it right — no questions asked.